bss Support.
bss Support.
Find the support options that meet your needs.
Find the support options that meet your needs.
Standard
If you are in production, the Standard Plan provides you with our standard support for incidents, with initial response times ranging between one hour and one business day, depending on the severity of the case.
If you are in production, the Standard Plan provides you with our standard support for incidents, with initial response times ranging between one hour and one business day, depending on the severity of the case.
Learn more about the Standard plan
Learn more about
the Standard plan
Professional
If you require faster response times and escalation management for severe incidents, choose our professional support.
If you require faster response times and escalation management for severe incidents, choose our professional support.
Learn more about the Professional plan
Learn more about
the Professional plan
Premium
Choose our premium support to receive the fastest response times, advisory services, and a dedicated Customer Success Manager.
Choose our premium support to receive the fastest response times, advisory services, and a dedicated Customer Success Manager.
Learn more about the Premium Plan
Learn more about
the Premium Plan
Compare support plans
Contact Support
Contact Support
Create a support request
Create a support
request
Create a
support request
All BSS customers have access to our support request system.
All BSS customers have access to our support request system.
All BSS customers have access to
our support request system.
Submit support request
Write us an email
Write us an email
Write us
an email
All BSS customers can contact us directly by email.
All BSS customers can contact us directly by email.
All BSS customers can contact us directly
by email.
Submit support request
Get helpful
resources
Get helpful
resources
Track the status of our services and access FAQs and documentation.
Track the status of our services and access FAQs and documentation.
Stay informed with
BSS Service Health
Stay informed
with BSS Service Health
Get a personalized dashboard and notifications about service issues and planned maintenance affecting your services. Sign in to view your dashboard.
Get a personalized dashboard and notifications about service issues and planned maintenance affecting your services. Sign in to view your dashboard.
API Documentation and FAQ
API Documentation
and FAQ
API Documentation & FAQ
Discover getting started guides, SDKs, tools, code examples, and documentation for your services.
Discover getting started guides, SDKs, tools, code examples, and documentation for your services.