Compare support plans
Compare support plans
Discover our range of support options and choose the plan that fits best. Whether you are a small start-up or already an established company.
Discover our range of support options and choose the plan that fits best. Whether you are a small start-up or already an established company.
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Integration & Efficiency
Standard
Professional
Premium
Premium
PRICE
PRICE
PRICE
PRICE
Professional
Standard
Included for all BSS customers
Included for all BSS customers
Contact Sales
Contact Sales
Contact Sales
Contact Sales
SCOPE
SCOPE
SCOPE
SCOPE
Disruptions
Billing & User Management
Disruptions
Billing & User Management
Disruptions
Billing & User Management
Outages
Billing & User Management
Service Requests
Outages
Billing & User Management
Service Requests
Disruptions
Billing & User Management
Service Requests
Outages
Billing & User Management
Service Requests
Outages
Billing & User Management
Service Requests
Disruptions
Billing & User Management
Service Requests
RESPONSE TIMES
RESPONSE TIMES
RESPONSE TIMES
RESPONSE TIMES
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
Minimal business impact (Severity C):
Within eight business hours
Moderate business impact (Severity B): Within six business hours
Critical business impact (Severity A): Within one business hour
SERVICE HOURS
SERVICE HOURS
SERVICE HOURS
SERVICE HOURS
09:00 - 17:00 CEST
MON-FRI on banking business days
09:00 - 17:00 CEST
MON-FRI on banking days
09:00 - 17:00 CEST
MON-FRI on banking business days
09:00 - 17:00 CEST
MON-FRI on banking business days
09:00 - 17:00 CEST
MON-FRI on banking business days
09:00 - 17:00 CEST
MON-FRI on banking business days
OPERATIONAL SUPPORT
OPERATIONAL SUPPORT
OPERATIONAL SUPPORT
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Assigned Customer Success Manager
Assigned Customer Success Manager
Assigned Customer Success Manager
Purchase options
Purchase options
Contact our sales team for purchasing options.
Contact our sales team for purchasing options.