Revenue and Customer Operations for complex markets.
Revenue and Customer Operations for complex markets.
BSS is your specialized partner for sales and customer care in regulated and demanding industries.
We combine excellent sales, operational excellence, and regulatory security – for measurable growth and the highest service quality.
BSS is your specialized partner for sales and customer care in regulated and demanding industries.
We combine excellent sales, operational excellence, and regulatory security – for measurable growth and the highest service quality.
With CoGrowth and CoOnCare, we offer two specialized solutions for growth and customer service.
From lead generation and sales to customer care, KYC/KYB, and fraud monitoring, we cover the entire customer lifecycle – efficiently, scalably, and compliantly.
With CoGrowth and CoOnCare, we offer two specialized solutions for growth and customer service.
From lead generation and sales to customer care, KYC/KYB, and fraud monitoring, we cover the entire customer lifecycle – efficiently, scalably, and compliantly.
With CoGrowth and CoOnCare, we offer two specialized solutions for growth and customer service.
From lead generation and sales to customer care, KYC/KYB, and fraud monitoring, we cover the entire customer lifecycle – efficiently, scalably, and compliantly.
CoGrowth
CoGrowth
With CoGrowth, we analyze you and your customers holistically and support you in taking the right measures along the entire customer journey. Through personalized offers, intelligent segmentation, and cross-channel communication, you win new customers, deepen existing relationships, and unlock additional revenue potential. In doing so, we manage all activities in a data-driven and measurable way – for sustainable growth.
With contactify, your goals are at the center of everything we do. Our innovative technology and services inspire your customers and sustainably improve your business results. Programmed for your success, together!
With CoGrowth, we analyze you and your customers holistically and support you in taking the right measures along the entire customer journey. Through personalized offers, intelligent segmentation, and cross-channel communication, you win new customers, deepen existing relationships, and unlock additional revenue potential. In doing so, we manage all activities in a data-driven and measurable way – for sustainable growth.
Services
Services
Appointment scheduling
Scheduling of sales appointments
Outbound sales campaigns
Outbound sales campaigns
Targeted calls and emails to potential customers
Inbound Sales Processing
Inbound Sales Processing
Fast processing of incoming sales inquiries
Lead Qualification
Evaluation and filtering of potential customers
New customer acquisition
Focused outbound calls for customer acquisition
Sales KPI Reporting
Monthly reporting of conversion & KPIs
Increasing sales efficiency
Optimization of lead management
Standardization of central sales processes
Benefits
Lead Qualification
Evaluation and filtering of potential customers
New customer acquisition
Focused outbound calls for customer acquisition
Sales KPI Reporting
Monthly reporting of conversion & KPIs
Appointment scheduling
Scheduling of sales appointments
Outbound sales campaigns
Targeted calls and emails to potential customers
Inbound Sales Processing
Fast processing of incoming sales inquiries
Services
Revenue Add-On
Revenue Add-On
Risk Add-On
Risk Add-On
Increasing sales efficiency
Optimization of lead management
Standardization of central sales processes
Benefits
CoCare
With CoCare, we optimize your customer service holistically, making your inquiry and complaint processes faster, more efficient, and more impactful. Through intelligent automation, you reduce your operational effort, while the targeted use of human interaction in critical moments creates an empathetic and trust-building experience. In this way, you simultaneously increase customer satisfaction and your operational efficiency.
With CoCare, we optimize your customer service holistically, making your inquiry and complaint processes faster, more efficient, and more impactful. Through intelligent automation, you reduce your operational effort, while the targeted use of human interaction in critical moments creates an empathetic and trust-building experience. In this way, you simultaneously increase customer satisfaction and your operational efficiency.
Services
Services
Omnichannel Support
Centrally manage customer inquiries across all channels
First-contact resolution
First-contact resolution
First Contact Resolution
Ticket Management
Ticket Management
Efficient processing and prioritization of tickets
Lead Qualification
Evaluation and filtering of potential customers
Customer Support & Consulting
Personal support and competent advice
Support KPI Reporting
Monthly reporting on service quality & KPIs
Increasing customer satisfaction
Efficiency increase in customer service
Standardization of central support processes
Benefits
Lead Qualification
Evaluation and filtering of potential customers
New customer acquisition
Focused outbound calls for customer acquisition
Sales KPI Reporting
Monthly reporting of conversion & KPIs
Appointment scheduling
Scheduling of sales appointments
Outbound sales campaigns
Targeted calls and emails to potential customers
Inbound Sales Processing
Fast processing of incoming sales inquiries
Services
Increasing customer satisfaction
Efficiency increase in customer service
Standardization of central support processes